N Moyo Consulting And Facilities Management help desk is the heart of our customized service offering and operates on a 365, 24/7 basis. The Help desk is calibrated to the exact requirements of each individual client and is an entirely in-house system. This means we have no limit to the number of licenses available and can offer read-only access to contract data to as many of our clients as required. This ensures absolute transparency of our process to clients.
The system combines call-handling and our Computer Aided Facilities (CAFM) platform which is an integrated management tool able to plan, issue, and track planned preventative maintenance (PPM) and reactive maintenance tasks to individual operatives. Through this system, we can also manage asset information and asset risk profiles. N Moyo Consulting And Facilities Management Help desk operates in real-time ensuring key planned activities are completed on time and that scheduled operational windows are agreed, recorded, and posted available for further FM activities.
Nationwide Helpdesk teams analyze data to determine patterns of asset failure and provide information to clients on repair or replacement decisions that can be integrated with life-cycle plans or more traditional capital budget replacement plans. Data analysis assists with replacement time scale planning and specification planning where we evaluate particular asset life expectancies and provide suitable alternatives based on life in use; maintenance characteristics and utility consumption costs as well as risk business critically.
Our helpdesk forms part of house capability that extends to providing various services including room facility or premises booking service as well as premises reception, concierge, customer care, resident liaison and meet and greet services.
We tailor our reception capability to suit the requirements of individual sites and clients including controlled entry and visitor management, goods and mail consignment, and a manned security presence in addition to CCTV monitoring, key holding, and high visibility patrols. Further, mail room capability supplied by N Moyo Consulting And Facilities Management includes the management of all goods and data; and controlling their resultant movement (either electronically or physically) inside each facility or between facilities as required.